Privacy policy

[Draft — final text to be prepared by the centre’s lawyer]

What we collect when you book: first name, phone, preferred contact channel, whether we may leave messages, optional email, and the service you choose.

When you describe your situation: what you write, and any voice or video message you send. Only the centre can see it. Voice and video files are deleted automatically [30] days after the answer.

Where it is stored: on a secured server in Germany (European Union). [The legal basis for storing the data outside Uzbekistan is confirmed by the centre’s lawyer.]

Who can see it: Dee John and staff she has authorised. Notifications to staff contain no names, phone numbers or details.

How long it is kept: records are deleted automatically twelve months after the appointment.

How to withdraw consent or delete your data: [contact and procedure]