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FAQ
Questions people often ask
Is what I say confidential?
Yes. The one exception is when a child or another person is at risk: safety takes priority over ordinary confidentiality. We explain this at the first session.
Can I come without my partner or spouse?
Yes. Many people start alone. We discuss together whether and how to involve other family members.
Do I need to know which service I need?
No. That is what the initial consultation is for — or describe your situation first and receive a personal roadmap.
Can I describe my situation in writing first?
Yes. On “Describe your situation” you can write, record a voice message or send a video. You receive a personal answer on your private page.
From what age do you work with children?
From the age of five, always together with the parents.
Is the other parent’s consent needed for a child’s sessions?
No — the consent of one parent is enough to start. [To be confirmed by the centre’s lawyer]
Do sessions take place online?
Yes — at the moment all sessions take place online by Zoom. In-person sessions in Tashkent will follow once our rooms open.
Which languages do you work in?
Uzbek, Russian and English.
How do I cancel or move a booking?
Use the link in your confirmation, or call us on +998 90 052 26 09. Cancelling or moving is free up to 24 hours before the appointment.
Can I get help if I can’t afford it?
Families registered in the state social register can receive help at a reduced fee. Tick the box when you book.